FAQs
❓ Frequently Asked Questions
1. What is a Rip & Ship?
A rip & ship is when you buy packs during a live stream, I open (“rip”) them live on camera so you can share in the excitement, and then I package up your hits/bulk and ship them (“ship”) to you.
2. How do I buy packs?
You can purchase directly from the website. Once your order comes through, I’ll open your packs live on stream.
3. When will my packs be opened?
Orders are opened during the same stream they’re purchased in (unless stated otherwise). If you buy outside of stream hours, your packs will be opened during the next scheduled stream or we can try to work out another day.
4. What happens to the bulk cards?
By default, only hits (holo rares and above) are shipped to save on shipping costs. If you’d like your bulk included, please check the bulk option at checkout (extra shipping may apply).
5. How much is shipping?
$5 for hits only
$10 for entire bulk
6. How fast do you ship?
Packages are usually sent out within 2–4 business days after your break. You’ll receive a tracking email once your order is shipped.
7. What if I buy but can’t make the stream?
I'll make sure you're on stream before I open it. Otherwise, we can open on the next stream scheduled.
8. Do you ship internationally?
Not at the moment.
9. What happens if the stream sells out?
If you order after packs have sold out, your purchase will automatically be moved to the next available stream or refunded (your choice).
10. Can I get sealed product instead of ripped?
I'm currently only doing live rips. I may ship out sealed products in the future.
11. How can I stay updated?
Follow me on TikTok/Twitch/Instagram [@pokehannie] for live stream schedules, new products, and giveaways!